Help and contact
Most answers are in the join guide. For anything else, here's how to reach us.
We reply within 3 days. Use this for purchases, refunds, account problems, privacy requests and anything private.
What to include
- Your Minecraft username.
- For purchases: the Tebex transaction ID from your receipt e-mail.
- For bugs: what you did, what happened, and a screenshot if you have one.
- Please don't send passwords or personal details we don't need. We'll never ask for your password.
Other ways to get help
- In game:
/reportto report a player privately to staff. - Discord: open a ticket in our Discord for help, bug reports or appeals.
- Appeals: see how appeals work.
- Purchases: see refunds, or contact Tebex through the link in your receipt.